Privacy Policy

1. Introduction

Leavoda Inc. (“Leavoda,” “we,” “us,” or “our”) provides field service management software that helps businesses schedule work, manage clients, quote and invoice, collect payments, and coordinate field teams (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, store, and protect information about identifiable individuals (“Personal Information”) when you use:

Our marketing and corporate websites, including https://leavoda.com and related pages (the “Websites”);
Our web application and portals, including the director portal, team member portal, and Client Hub at https://app.leavoda.com (and related subdomains);
Our mobile applications for field team members: Leavoda TM App on Apple iOS (App Store) and Android (Google Play) (together, the “Apps”).

By using the Websites, Apps, or Service, you acknowledge this Privacy Policy. If you do not agree, please do not use our Websites, Apps, or Service.

2. Scope and roles

The Service is primarily provided to business customers that register an account with us (“Account Owners,” often the company director). Account Owners may invite employees, contractors, and other authorized users (“Team Members”) and may enter information about their own customers (“End Users” / clients).

Account Owner responsibility. Information that Account Owners and Team Members enter about End Users (for example, client names, addresses, phone numbers, job notes, invoices, and photos) is made available to that Account Owner and its authorized users according to the Account Owner’s own practices. In those cases, Leavoda generally acts as a service provider / processor on behalf of the Account Owner. End Users with privacy questions about data held in a company’s Leavoda account should contact that company first.

Account Owners are responsible for obtaining any consents and providing any notices required by law before uploading End User Personal Information into the Service.

This Privacy Policy does not cover third-party websites, products, or services that we do not own or control, even if linked from the Service.

3. Children

The Websites, Apps, and Service are intended for business use by adults. You must be the age of majority in your place of residence to use them. We do not knowingly collect Personal Information from children under 13 (or the minimum age required by local law). If you believe a child has provided us Personal Information, contact us at support@leavoda.com and we will take steps to delete it.

4. Information we collect

Depending on how you interact with Leavoda, we may collect the following categories of information.

4.1 Account and profile information

When you register or are invited to an account, we may collect your name, email address, phone number, company name, role, password or authentication credentials, and related business contact details.

4.2 Business content you upload or create

Account Owners and Team Members may create or upload content in the Service, including clients and leads, schedules, jobs and visits, quotes, invoices, payments and tips, notes, checklists, expenses, timesheets, chat or team messages, photos, documents, and similar operational data. That content may include Personal Information about Team Members and End Users.

4.3 Payment and billing information

If you subscribe to Leavoda or use Leavoda Payments / card collection features, we and our payment partners may process billing details, subscription status, transaction amounts, and related payment metadata. Card data for payments is typically processed by our payment processor (for example, Stripe) and is subject to that processor’s privacy policy. Leavoda does not store full payment card numbers on our servers when processing is handled by Stripe.

4.4 Mobile App information (iOS and Android)

When you use the Leavoda TM App on iOS or Android, we may collect or access the following, depending on permissions you grant and features your company enables:

Device information: device type, operating system version, app version, device identifiers, language, and crash or diagnostic data.
Camera: to take photos of jobs, visits, expenses, and work progress.
Photo library: to attach existing images to jobs, visits, notes, and expenses.
Location: when enabled, to support field workflows such as recording job or visit location and related timekeeping features.
Bluetooth: to connect to compatible Stripe card readers for on-site payments.
Push notifications: if enabled, to deliver job, schedule, or account alerts.
Authentication: sign-in using email/password and/or supported providers (for example, Google), via Firebase Authentication or similar services.

You can revoke many device permissions in your phone settings. Doing so may limit App features (for example, you may not be able to take photos or use a card reader).

4.5 Usage, logs, and technical data

Our servers and analytics tools may automatically record IP address, browser type, pages or screens viewed, referring URLs, timestamps, approximate location derived from IP, and diagnostic information to operate, secure, and improve the Service.

4.6 Communications

If you contact support or otherwise communicate with us, we may keep records of those communications (including email and form submissions to support@leavoda.com).

4.7 Third-party and connected services

If you connect third-party services (for example Google, OpenPhone, Stripe, or other integrations), we may receive information from those providers as authorized by you, subject to their terms and privacy policies. See also Section 9 (Google user data).

4.8 Marketing and cookies

On the Websites, we may use cookies and similar technologies for essential functionality, preferences, analytics, and (where permitted) marketing. See Section 8.

5. How we use Personal Information

We use Personal Information to:

Provide, operate, maintain, and improve the Websites, Apps, and Service;
Authenticate users, administer accounts, and manage Team Member permissions;
Process subscriptions, invoices, and payment-related features;
Enable field workflows in the Apps (jobs, visits, notes, photos, timesheets, on-site payments);
Send transactional messages (security alerts, service notices, support responses);
Send marketing communications where permitted (you may unsubscribe from marketing emails);
Monitor, detect, and prevent fraud, abuse, and security incidents;
Analyze usage in aggregate to improve product quality and performance;
Comply with law and enforce our Terms of Service.

We do not sell your Personal Information. We do not share mobile phone numbers with third parties or affiliates for their own marketing.

6. How we share information

We may share Personal Information with:

Service providers / sub-processors that help us host infrastructure, authenticate users, process payments, send email or notifications, analyze usage, and provide customer support (for example cloud hosting, Firebase, Stripe, analytics providers). They may process data only as instructed to provide services to us.
Account Owners and authorized Team Members — content and activity in a company account is visible according to that account’s roles and permissions.
End Users — when an Account Owner shares information through Client Hub, public request forms, quotes, invoices, or receipts.
Legal and safety — when required by law, legal process, or to protect rights, safety, and security.
Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections.
With your direction or consent — for example when you enable an integration.

7. Payments (Stripe and Leavoda Payments)

Payment processing features may be provided by Stripe, Inc. and related entities. When you or your End Users pay by card (including online or via Stripe Terminal card readers in the Apps), payment details are processed by Stripe under Stripe’s privacy policy (see https://stripe.com/privacy). Bluetooth access on mobile devices is used to communicate with compatible card readers.

8. Cookies and tracking technologies

We use cookies and similar technologies on the Websites (and, where applicable, in web portions of the Service) to:

Keep you signed in and remember preferences;
Understand traffic and feature usage;
Support security and fraud prevention;
Measure marketing performance where you have consented or where permitted by law.

You can control cookies through your browser settings and, where available, our cookie preferences tool on the website. Blocking some cookies may affect functionality. We do not currently respond to all “Do Not Track” browser signals.

9. Google user data

Our application may access Google user data when you choose to connect your Google account. This may include, but is not limited to, Gmail messages, contacts, or calendar events. We use this information solely to provide the requested features within our platform, such as displaying client communications or syncing events.

Google user data is only temporarily stored as necessary to provide the service features you request and is deleted when no longer needed or upon revocation of access.

We do not:

Use Google user data for advertising or marketing;
Sell or transfer Google user data to third parties;
Use Google user data outside the scope necessary to provide and improve our services.

We comply with Google’s Limited Use Requirements. You may revoke our access at any time in your Google Account settings.

10. Data security

We implement administrative, technical, and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, or alteration. These may include encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure. Please use strong passwords and protect your credentials.

11. Data retention

We retain Personal Information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. If an Account Owner closes an account, we may delete or de-identify data within a reasonable period, subject to backup and legal retention requirements. Account Owners control much of the business content they store; End Users should request deletion or correction from the Account Owner where appropriate.

12. International data transfers

Leavoda is based in Canada. Personal Information may be processed in Canada, the United States, and other countries where we or our service providers operate. Those countries may have different data protection laws than your home jurisdiction. Where required, we use appropriate safeguards for cross-border transfers.

13. Your privacy rights

Depending on where you live (including Canada, the EEA/UK, and certain U.S. states), you may have rights to:

Access a copy of Personal Information we hold about you;
Correct inaccurate or incomplete information;
Request deletion, subject to legal and contractual exceptions;
Object to or restrict certain processing;
Receive a portable copy of certain data;
Withdraw consent where processing is based on consent;
Opt out of certain sales/sharing for targeted advertising where those concepts apply under local law.

To exercise rights related to your Leavoda login or marketing preferences, contact support@leavoda.com. We may need to verify your identity. If your request concerns data held by a business that uses Leavoda (End User data), contact that business; we may redirect your request to the Account Owner.

14. Third-party links and app stores

The Websites, Apps, and Service may link to third-party sites or be distributed through the Apple App Store and Google Play. Those platforms and sites have their own privacy practices. Downloading the Apps may also involve sharing limited information with Apple or Google as required to distribute and update the Apps.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last Updated” date. Material changes may also be communicated through the Service or by email where appropriate. Continued use after the effective date constitutes acceptance of the updated policy.

16. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact:

Leavoda Inc.
Email: support@leavoda.com
Address: 6500 TransCanada Service Road, 4th Floor, Pointe-Claire, QC H9R 0A5, Canada

App Store / Play Store support page: https://leavoda.com/support