Terms Of Service

1. Acceptance of Terms

By accessing or using Leavoda ("Service," "Platform," "we," or "us"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with any of these Terms, do not use or access the Service.

2. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the revised Terms on our website or within the Platform. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

3. Account Registration and Types

You may be required to create an account to use our Service. You agree to provide accurate and complete information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

• Pro Users: Users authorized by the account holder for administrative tasks, like scheduling, dispatching, and invoicing, with specific permissions.
• Free Users: Users assigned to tasks and able to receive and respond to notifications but with limited administrative permissions.

4. Subscription, License, and Usage

• License Grant: Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, limited license to use the Service within the scope outlined in your Sales Order or subscription.
• Subscription Terms: Each subscription term is based on the selected billing cycle (e.g., monthly, annual). Unless canceled, subscriptions renew automatically at the start of each cycle.
• Free Trial: You may access a free trial of our Service, if offered. Trial terms are subject to change at our discretion.

5. Sales Orders and Payment Terms

• All fees are outlined in your Sales Order or our pricing page. Payment is due in advance and based on your subscription plan. Fees are non-refundable unless otherwise specified in this Agreement.
• Automatic Renewal: Your subscription will automatically renew at the start of each billing cycle unless canceled according to our cancellation policy.
• Changes to Pricing: We reserve the right to update pricing with notice. New pricing will take effect in your next billing cycle following notification.

6. Intellectual Property Rights

• Service Ownership: All intellectual property, content, and software within the Service are owned by Leavoda and its licensors. You receive a limited license to use the Service as defined herein, and no title or ownership of intellectual property transfers to you.
• User-Provided Content: By submitting feedback or suggestions, you grant Leavoda a perpetual, worldwide, royalty-free license to use, display, and distribute this content.

7. Prohibited Conduct

You agree not to misuse the Service, including but not limited to:

• Attempting to reverse engineer, disassemble, or tamper with the software.
• Transmitting any content that infringes on third-party rights or is illegal.
• Circumventing any limitations or restrictions associated with your subscription.

8. Third-Party Services and Integrations

Our Service may integrate with or rely on third-party applications. Leavoda is not liable for third-party services, and your use of these services is governed by their respective terms.

Data Sharing: When you enable a third-party integration, you consent to the transfer and processing of data as needed to facilitate these integrations.

9. Data Protection and Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and store personal information.

Data Compliance: By using the Service, you agree to comply with all relevant data protection laws, including obtaining necessary consents from end-users as needed.

10. Communication Features (if applicable)

If the Service provides features like VoIP, SMS, or call recording, you are responsible for ensuring compliance with all applicable laws, including obtaining consent from all call participants as needed.

Emergency Service Limitations: VoIP and SMS features may not support emergency calling, and you should maintain an alternative means of emergency communication.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any warranties of any kind. Leavoda disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

• Maximum Liability: Leavoda's aggregate liability under this Agreement will not exceed the total amount of fees paid by you during the three months immediately preceding the incident.
• Exclusions: We will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Leavoda and its affiliates from any claims, damages, or liabilities resulting from your use of the Service or breach of these Terms.

14. Termination and Suspension

• Termination by Leavoda: We reserve the right to suspend or terminate your account if you violate any terms in this Agreement or if we believe your use of the Service may harm other users.
• Termination by You: You may cancel your subscription at any time. Any fees paid are non-refundable unless otherwise specified.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes arising out of or related to these Terms will be resolved in the courts of [Your Jurisdiction].

16. Entire Agreement

These Terms, together with the Privacy Policy and any Sales Order, constitute the entire agreement between you and Leavoda and supersede any prior agreements or understandings.